Selecting an IT support company is a challenging task as the basic functions of your business may depend on it. Although many executives see their IT as an expensive problem, without a reliable network and server architecture, their business is likely to collapse in a matter of days.
So how do you choose your trusted provider? What are your needs? Answering these questions will help you decide whether you need a company that can have technicians or engineers on-site at all times, or whether a regular maintenance contract will suffice. You can find the best business it support services via www.firefoldtech.com/professional-software.
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Responsiveness The most important thing is to choose a company that is there when you need it most. Depending on your contract, a 4 hour response time for your incident is common, and someone with a response time of more than a day is not worth talking about.
This may not mean that your problem can be resolved within this timeframe, but the service provider should start working on the issue within this timeframe.
Reliability Ask for references, find out as much as you can about the company, and make sure they are responsive and there when a problem arises – whether it's in the middle of the night or on Christmas Eve – your business can depend on it.
Personal contacts Depending on the size of your business, you might expect the same people to visit your business, or at least have a dedicated account manager who knows your network, your systems, and advances warnings from the inside out.