A Facebook chatbot is a program that interacts with a human in a virtual discussion by taking the user's questions and providing instant responses in Messenger. In the past, the most popular use of a chat bot in Facebook Messenger was to provide automated responses to messages that people posted. This made messaging on Facebook easier for everyone involved. The new Facebook Messenger Bot is more of a personal assistant than anything. Many businesses have found great success in using chat bots to improve customer service.
The new Facebook Chatbot is designed to provide real-time answers to various questions that users may ask. This means that a Facebook user may ask a question, and the bot will give an immediate response or suggest a topic of conversation to answer the inquiry. As a result, conversational bots are now becoming a common feature on Facebook Messenger, as well as other apps. The new Facebook Chatbot is especially useful for customers, who may be more comfortable chatting with a live person instead of a machine.
Facebook chatbacks are also extremely helpful when it comes to customer service. Since most people use Facebook to communicate with friends, it is often impossible to keep track of conversations with many of the hundreds of individuals they communicate with every day. Facebook Chat Bots provide a much better way to interact with customers and receive feedback about services and products. The Facebook Chatbot can also be useful for tracking conversations that take place between employees, clients, and other coworkers. The ability to receive feedback during a conversation helps clarify areas for improvement in customer service, resulting in happier customers and fewer unhappy customers.
Facebook Chat Bots are also making it easier for companies to contact their customers, thanks to the bot's ability to access a person's Facebook profile information. Many companies allow Facebook users to set up business alerts, which notify the company if a specific friend or client posts something about the company online. These alerts can include important company information and announcements posted by Facebook and Twitter. The new Facebook Chatbot not only posts the notification but also copies it to the clipboard so that any employee who uses the bot can forward it to another colleague. In addition, a chatbot can automatically reply to a Facebook message posted by a customer, helping ensure that a timely response is made to any questions posted by customers.
Like other Facebook chat Bots, a Facebook Messenger Bot can be activated for specific contacts or automatically after a set period of time. For example, the bot can be set to post a message to a friend's wall in Facebook Chat after a specified number of minutes. This feature allows Facebook users to save time spent typing out a message to a friend's wall, as well as prevent messages from being deleted by the recipient before they have had a chance to read them. In addition, Messenger Bots can post status updates to Facebook's fan page and link people to videos posted on the social media site.
Although Facebook's new product is designed as a conversational piece, it is clearly capable of doing more than simply chatting. Users will likely expect to be able to find a Facebook Chatbot on the site that will translate speech and respond to user queries. However, Facebook's new product also offers a number of augmented reality capabilities. Users may be able to specify certain locations via their Facebook Messenger Bots to search for restaurants, art galleries, or movie theaters.
In addition to assisting Facebook users in their everyday lives, Facebook Chat Bots will provide unparalleled convenience to businesses in the automotive industry. Automotive industry experts have expressed concerns that robots will replace human employees, reduce costs and reduce efficiency. Facebook's new product may put an end to those fears, as Chat Bots will help consumers and businesses interact with each other and increase customer satisfaction and retention. With the addition of maps, location-based services, and more, chat bots could soon render the need for drivers and even owners to have to take control of their computers, instead of simply waiting for the operating system to boot up.
As more conversation occurs between Facebook Chat Bots and the world's leading brands and retailers, it becomes clear that chat bots can and will soon revolutionize the way people interact with one another on Facebook. We've seen this type of functionality before with Facebook's viral photo-sharing application, but this new bot promises to do even more. Soon, not only will businesses be able to provide real-time customer assistance or answer questions, but they may also be able to do everything from track customer conversations to monitor a company's social media presence.
